Privacy Policy

1. Introduction

At Drywheels Car Care Pvt. Ltd. (“Drywheels,” “we,” “our,” or “the Company”), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy (the “Policy”) explains how we collect, use, store, and protect your personal data when you interact with us.

“Personal Data” refers to any information that can directly or indirectly identify an individual.

We are committed to protecting your privacy in accordance with the highest standards of data protection laws, including but not limited to:

Canada’s PIPEDA and provincial legislations
EU’s General Data Protection Regulation (GDPR)
Brazil’s LGPD
California’s CCPA/CPRA and CalOPPA
Colorado Privacy Act (CPA), Utah UCPA, Virginia VCDPA, Connecticut CTDPA, Texas TDPSA, Oregon OCPA, and other applicable U.S. state laws
South Africa’s POPIA
Switzerland’s FADP
Saudi Arabia’s PDPL
And other applicable global privacy laws.

Scope

This Policy applies to all Drywheels websites, platforms, and domains.

It does not apply to third-party applications, websites, or services that may be accessed through links on our platforms. Such third-party platforms are operated independently and governed by their own privacy policies. We are not responsible for their practices or content.

2. Personal Data We Collect

What We Collect

When you make a purchase, sign up, or interact with our services, we may collect:

Account Information – name, email, password
Payment Information – billing address, phone number, credit/debit card details, or other payment methods
Device & Usage Data – IP address, login details, browser type, time stamps, device IDs
Demographic & Purchase Data – preferences, feedback, purchase history

How We Collect It

From You: When you create an account, make a purchase, subscribe to our newsletter, or contact us.
Automatically: Through cookies, analytics, and similar technologies when you browse our website.
From Third Parties: Social media logins, payment processors, analytics providers, fraud prevention partners.

If you provide us with data relating to another individual, you confirm that you have the authority to do so.

3. Cookies

Cookies help us enhance your experience by remembering your preferences, enabling functionality, and improving website performance.

We use:

Strictly Necessary Cookies – required for site operation
Preference Cookies – remember your settings and choices
Analytics & Marketing Cookies – help us understand usage and deliver relevant offers

You may disable cookies in your browser settings, but some features may not function properly.

4. Purpose of Collecting Personal Data

We use your Personal Data to:

Process and deliver your orders
Improve our products and services
Provide customer support
Communicate promotions, offers, and updates (with your consent)
Detect and prevent fraud or misuse of our services

Legal bases include fulfilling contracts, complying with legal obligations, and our legitimate business interests.

5. Sharing & Disclosure

We do not sell your Personal Data. However, we may share it with:

Service Providers – e.g., payment processors, logistics partners, IT providers, marketing agencies
Analytics Providers – such as Google Analytics (read their policy here: Google Privacy Policy)
Legal or Government Authorities – where required by law or in response to valid requests

Our store is powered by Shopify. Learn more here: Shopify Privacy Policy.

You may opt out of targeted advertising by visiting: Digital Advertising Alliance.

6. Data Storage & International Transfers

We may process and store your Personal Data outside your home country. When we do, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your rights.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

8. Children’s Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect data from them.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access your Personal Data
Correct or update inaccurate data
Request deletion of your data (“Right to be Forgotten”)
Restrict or object to processing
Receive a copy of your data (portability)
Opt out of targeted advertising or sale of data
Withdraw consent at any time

To exercise these rights, please contact us (details below).

10. Mergers or Acquisitions

If Drywheels undergoes a merger, acquisition, or asset sale, your data may be transferred. You will be notified prior to any changes in privacy practices.

11. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on our website, and continued use of our services indicates acceptance of the updated Policy.

12. Contact Us

For questions, data access requests, or to exercise your rights, please contact:

Drywheels Privacy Team
support@drywheels.com